Delivery & Returns
Delivery Policy
At Perro DFW Microgreens, we strive to provide a seamless and efficient delivery experience for our valued customers. Our delivery policy outlines the key information regarding our shipping methods, packaging, and associated costs, ensuring transparency and building trust with every order.
Shipping Methods:
We currently offer doorstep delivery to customers within our designated delivery area. To check if your location is eligible for delivery, please refer to our website or contact our customer care team. We are continuously expanding our delivery network to serve a wider customer base, so stay tuned for updates on new delivery areas.
Packaging:
To ensure the freshness and quality of our microgreens, we utilize specially designed packaging that protects them during transit. Our packaging is environmentally friendly and designed to maintain optimal freshness until they reach your doorstep. We take great care in packaging each order to guarantee that you receive the microgreens in perfect condition.
Delivery Costs:
We offer free delivery on all orders over $20 within our delivery area. For orders below $20, a nominal delivery fee will be applied at checkout. The exact delivery fee will be calculated based on your location and displayed before you finalize your purchase. We strive to keep our delivery costs as affordable as possible while maintaining the quality and efficiency of our delivery service.
Delivery Timeframe:
We deliver our microgreens on Saturdays. To ensure you receive your order on the upcoming Saturday, we recommend placing your order by Wednesday the week before. Orders placed after the cut-off time will be scheduled for delivery on the following Saturday. We are committed to delivering your microgreens promptly and on the designated delivery day.
Order Tracking:
For your convenience, we provide Delivery notifications for all deliveries. Once your order is confirmed and scheduled for delivery, you will receive a notification via email or SMS. You can use this notification to monitor the progress of your delivery and stay informed about its estimated arrival time.
Change or Cancellation of Orders:
If you need to make changes to your order or cancel it, please contact our customer care team as soon as possible. We will do our best to accommodate your request, but please note that order changes or cancellations may be subject to certain limitations based on the stage of processing and shipping.
International Shipping:
Currently, we only offer delivery within our designated delivery area. We do not provide international shipping. However, we are continuously evaluating options to expand our reach and offer our microgreens to customers beyond our current delivery area.
We hope that this Delivery Policy provides clarity and reassurance regarding our shipping methods, packaging, and associated costs. Should you have any further questions or require assistance with your delivery, please don't hesitate to contact our customer care team. We are here to provide support and ensure a smooth delivery experience.
Thank you for choosing Perro DFW Microgreens. We appreciate your trust and look forward to delivering the freshest microgreens to your doorstep!
Return & Exchange Policy
At Perro DFW Microgreens, we want you to be completely satisfied with your purchase. We understand that circumstances may arise where you may need to return or exchange a product. Our Return & Exchange Policy is designed to provide you with a hassle-free experience, ensuring that you can shop with confidence and peace of mind.
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Eligibility for Returns and Exchanges:
To be eligible for a return or exchange, please ensure that:​
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You initiate the return or exchange process within 3 days from the date of purchase.
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You provide a valid proof of purchase, such as an order confirmation email or receipt.
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Return Process:
If you wish to have a return, please follow these steps:
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Contact our customer care team within the designated timeframe to initiate the return process. You can reach us via [email/phone number].
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Provide us with your order details and reason for the return. We appreciate your feedback, as it helps us improve our products and services.
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Our customer care team will guide you through the return process and provide you with any necessary instructions.
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Refunds and Exchanges:
Upon receiving the Notification of return, we will inspect it to ensure that it meets the eligibility criteria outlined above. If the return is approved, we will proceed with one of the following options based on your preference:
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Refund: We will initiate a refund to your original payment method, excluding any shipping or handling charges. Please allow [processing time] for the refund to be processed and reflect in your account. The timing of the refund may vary depending on your financial institution.
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Exchange: If you prefer an exchange, we will replace the returned product with a new item of equal value. Our customer care team will assist you in selecting a suitable alternative.
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Exceptions:
For reasons of health and safety, we cannot accept returns or exchanges on perishable products that have been used or consumed. However, if you encounter any issues with the quality or condition of our microgreens, please reach out to our customer care team immediately, and we will resolve the matter to your satisfaction.
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Contact Us: If you have any questions or require further assistance regarding our Return & Exchange Policy, please don't hesitate to contact our customer care team. We are here to support you and ensure that you have a positive experience with Perro DFW Microgreens.
We value your trust and strive to provide you with the freshest and highest-quality microgreens. Thank you for choosing Perro DFW Microgreens, and we appreciate your support.
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Note: This Return & Exchange Policy is subject to change without prior notice. Please refer to our website or contact our customer care team for the most up-to-date policy information.